Customer Relationship Survey Results

Recently, OneBridge conducted an online customer relationship survey. The goals of the survey were to (1) obtain feedback about our client's experience with OneBridge and (2) obtain baseline card program data so that we can track and share statistical program results in the future.

Here are just a few of the important things we learned regarding our client's experiences.

Our clients appreciate and have come to expect our high level of personal service. They count on us to be knowledgeable and proactive. Our continued commitment to high-touch service is key! Our clients ability to operate their programs efficiently relies on our ability to deliver smart, technology enabled products and services. OneBridge commits to continue doing so!
Below is the summary of results from this survey.

75% of respondents said that OneBridge is easy to do business with. The remaining 25% said that compared to other partners OneBridge is above average.
100% of respondents said that OneBridge is innovative in our use of technology.  We add smart features that help with their jobs.
100% of respondents said that they would recommend OneBridge.
83.3% of respondents said that OneBridge is definitely customer focused. The remaining 16.6% said that OneBridge customer service is above average.
83.3% of respondents said that communications from OneBridge are informative and valuable to their financial institution. The remaining 16.6% said communications are usually info they are interested in receiving.
100% of respondents said that OneBridge is a trusted partner that helps to keep their card programs running smoothly.
83.3% of respondents said that if the call to Client Service requires additional research, the follow up is prompt.  The remaining 16.6% said the follow up is completed in an acceptable timeframe.
100% of respondents said that if someone from their financial institution calls OneBridge they usually have their questions answered on the first call. However, sometimes more research is needed which requires Client Service to call them back.
We were extremely pleased with the positive response we received and will continue to strive to further enhance our client's experience with us.